Shipping
Shipping
FREE SHIPPING ON U.S. ORDERS OVER US$100
Shipping
All orders are normally processed and packed within 24 hours of placement, excluding weekends and public holidays. Orders received before 2pm PT Monday to Friday, will be sent out the same day. However during our busy period, such as around the holidays, there may be a minor postal delay. We apologize for any inconvenience this causes. Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays.
When the payment for your order with Fortunate One has been processed, you will receive a confirmation email. If you don’t receive an email, please check your junk mailbox.
You will also receive an email with tracking details once your order is packed and leaves our warehouse. It may sometimes take up to 48 hours for tracking information to be available. If you still can’t find the confirmation or shipping email, it’s possible that you have entered an incorrect email address.
You can contact us with your Order Number to check the status of your order or for any other shipping queries.
Tracking
You will receive an email with your tracking details once your order is shipped.
If you are unable to track your order within 48 business hours of placing the order, please contact us and we will investigate straight away.
Fortunate One is not responsible for any missing packages due to errors from the customer.
Shipping costs by total order value (USD)
| United States | $0-70 | $70-100 | $100+ |
|---|---|---|---|
| Standard est. delivery 2-6 business days | $10 | $5 | FREE |
| 2 Business Days | $20 | $20 | $15 |
| Next Business Day | $25 | $25 | $25 |
Express shipping to the rest of the world
| Destination | $0-70 | $70-100 | $100-$150 | $150+ |
|---|---|---|---|---|
| Canada | $15 | $15 | $5 | $5 |
| UK | $30 | $25 | $25 | $15 |
| Asia Pacific | $20 | $15 | $15 | $10 |
| Europe* | $30 | $25 | $25 | $15 |
| All Other Countries | $35 | $35 | $35 | $35 |
*Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland
Taxes & Duties
Please note taxes and duties may be charged for international orders.
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.