Returns
We want you to adore your new items! If you're not completely happy, return full-priced items for store credit within 21 days of delivery.
Please note: refunds are only available for manufacturing faults.
For returns, make sure:
- Items are returned within 21 days.
- They’re unworn, unwashed, and have all tags attached.
- ‘Final Sale' items can’t be returned.
- Footwear must include the original shoebox in its original condition.
- Intimates, hair accessories, hats, earrings, beauty products, and Undercover Style Helpers are non-returnable.
Exclusions:
- ‘Final Sale’ and ‘Sale’ items cannot be returned.
- Opened hair accessories, hats, earrings, beauty products and Undercover Style Helpers are non-returnable.
- Due to hygiene reasons, swimwear, intimates and bodysuits cannot be returned.
Shipping costs from your original order are non-refundable. We process returns within 3 business days, but during busy periods like holidays, there might be a slight delay. Thanks for your patience!
Returns from the USA
Fortunate One makes returns simple across the U.S.!*
Happy Returns
Drop off your return at a local Return Bar (9,000+ locations) with a QR Code - no repackaging needed.Note: Up to 9 items per return is accepted.
Standard Post
Buy a prepaid, trackable shipping label to print and attach to your return. Drop it off at your Post Office or Box. If you’re reusing Fortunate One packaging, remove or cover the old label to avoid delays.
We don’t cover return shipping costs.
*Currently, labels aren’t available for Alaska and Hawaii. We apologize for any inconvenience. Register your return for more details on how to proceed.
Happy Returns or Standard Post
Fees Apply (US$5 for Happy Returns or US$9.50 for Standard Post)
Click the button below to access the returns portal and follow the instructions. After payment, Happy Returns users will get a QR Code with further details, while Standard Post users will receive a postage label to print and attach.
Be sure to remove or cover the original shipping label.
If you need help, email us at hello@fortunateone.com.
Returns From The Rest Of The World
If you reside outside of Australia or the USA, or simply wish to organise an alternative delivery method back to our warehouse, please send your return to:
Address:
FORTUNATE ONE RETURNS
8 Hiles Street
Alexandria NSW 2015
Australia
Exchanges
We don’t offer exchanges, but you can return items for store credit and order a different size or something else you love. To avoid missing out on your size, return your items promptly. Once credited, use your store credit to shop on our site.
Store Credit
After we receive your return, we'll credit your Fortunate One account. If you checked out as a guest, we’ll create an account for you. Check your store credit balance by logging in.
Store credit can only be used at au.fortunateone.com and can’t be converted to cash or transferred. If your purchase exceeds your store credit, you'll need to pay the difference with another method.
Using store credit means you agree to our Terms.
Faulty Items
We inspect each product before shipping, but if you find a manufacturing fault, contact us at hello@fortunateone.com with a photo of the issue. Refunds require photographic evidence of the fault.
